Documentation
README
Chatbot Flow Design
A senior growth practitioner's playbook for designing conversational flows for website chatbots and AI agents. Intent recognition architecture, branching logic, fallback handling, escalation to human, conversation analytics. The discipline of building a bot that knows what it knows and routes appropriately when it does not.
Most chatbots on the web fail in one of two ways. Scripted bots break the moment a user phrases something the script did not anticipate; the user gets pushed through a decision tree that does not fit their situation. LLM-powered bots without structure hallucinate; they confidently answer questions about pricing, policy, or capabilities and frequently make up answers, creating support burden and trust damage.
This is the opening of the README. Read the full README on GitHub.