Customer Interviews

by RefoundAI

Customer Interviews is a Data skill for Claude Code, published by RefoundAI in lenny-skills.

1.3K stars161 forkson RefoundAI/lenny-skillsAdded 2026/08/20Repository updated 2026/07/16

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ai-agentsai-assistantclaudeclaude-codelenny-rachitskyllmpm-toolsproduct-managementproduct-skillsskills

Install in seconds

Install Customer Interviews

Copy Customer Interviews into your Claude Code skills folder. Run the command in your terminal, or review the source on GitHub before installing.

terminal

npx degit https://github.com/RefoundAI/lenny-skills/tree/main/skills/customer-interviews ~/.claude/skills/customer-interviews

Requires Node.js. Downloads this skill only — not the rest of the repository — into your Claude Code skills folder.

Without Node.js

git clone https://github.com/RefoundAI/lenny-skills.git

Clones the whole repository, then copy the skill’s own directory into your skills folder yourself.

In this catalog

Source file: skills/customer-interviews/SKILL.md in RefoundAI/lenny-skills
Installs to: ~/.claude/skills/customer-interviews
Collection: One of 25 skills cataloged from this repository
Category: Data — 668 skills

What Customer Interviews does

Customer Interviews helps product teams run high-impact customer interviews that uncover root emotional frustrations and causal triggers rather than surface-level feature requests. Use it to draft unbiased guides, synthesize findings, and spot genuine user pull.

Customer Interviews is cataloged under Data on DirSkills. Customer Interviews comes from a repository tagged ai-agents, ai-assistant, claude, claude-code and lenny-rachitsky.

Documentation

README

Excerpt

Mastering Customer Interviews

Uncover deep user pain and behavioral triggers to build products people actually need.

Help the user with mastering customer interviews using insights from 11 guests and posts across Lenny's Podcast and Newsletter.

How to Help

Define objectives - Identify the specific problem area or user segment you want to explore before recruiting participants.
Draft the guide - Create open-ended questions that focus on past behaviors and struggling moments rather than hypothetical opinions.
Synthesize findings - Analyze interview notes to distinguish between polite encouragement and genuine user pull.
Validate pain - Evaluate whether the identified problems are painful enough to warrant a new solution or behavioral change.

This is the opening of the README. Read the full README on GitHub.

Frequently asked about Customer Interviews

What else does RefoundAI publish alongside Customer Interviews?
Customer Interviews is one of 25 skills that DirSkills catalogs from RefoundAI/lenny-skills, the repository it ships in. Its siblings there include AI Evals, AI Product Strategy and AI-Assisted Prototyping. Each one is a separate skill with its own page in this directory, installs the same way Customer Interviews does, and is maintained by RefoundAI in that same repository. The rest of the collection is listed on the RefoundAI/lenny-skills page.
How does Customer Interviews compare to other Data skills?
Customer Interviews ranks #426 by stars among the 668 Data skills in this catalog. The most-starred ones next to it are Benchmark Methodology, Jupyter Notebook and Solana. DirSkills ranks by the star count of the repository each skill ships in, so that order reflects how popular those repositories are rather than any review of Customer Interviews against them. Open each page to compare what they document and how they install.