Customer Journey Mapping Workshop

Customer Journey Mapping Workshop is a Frontend skill for Claude Code, published by deanpeters in Product-Manager-Skills.

6.5K stars780 forkson deanpeters/Product-Manager-SkillsAdded 2026/08/15+1% in starsRepository updated 2026/08/13

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ai-agentsai-product-managementclaude-skillspm-frameworksproduct-management

Install in seconds

Install Customer Journey Mapping Workshop

Copy Customer Journey Mapping Workshop into your Claude Code skills folder. Run the command in your terminal, or review the source on GitHub before installing.

terminal

npx degit https://github.com/deanpeters/Product-Manager-Skills/tree/main/skills/customer-journey-mapping-workshop ~/.claude/skills/customer-journey-mapping-workshop

Requires Node.js. Downloads this skill only — not the rest of the repository — into your Claude Code skills folder.

Without Node.js

git clone https://github.com/deanpeters/Product-Manager-Skills.git

Clones the whole repository, then copy the skill’s own directory into your skills folder yourself.

In this catalog

Source file: skills/customer-journey-mapping-workshop/SKILL.md in deanpeters/Product-Manager-Skills
Installs to: ~/.claude/skills/customer-journey-mapping-workshop
Collection: One of 25 skills cataloged from this repository
Category: Frontend — 567 skills

What Customer Journey Mapping Workshop does

Customer Journey Mapping Workshop guides product teams through an interactive mapping session to visualize an end-to-end customer journey, including phases, actions, emotions, pain points, and opportunities. Use it to map a persona and scenario and identify pain points.

Customer Journey Mapping Workshop is cataloged under Frontend on DirSkills. Customer Journey Mapping Workshop comes from a repository tagged ai-agents, ai-product-management, claude-skills, pm-frameworks and product-management.

Documentation

README

Excerpt

Purpose

Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions.

This is not a feature roadmap—it's a discovery and alignment tool that uncovers where the experience breaks down and where improvements will have the greatest impact.

Input

This is the opening of the README. Read the full README on GitHub.

Frequently asked about Customer Journey Mapping Workshop

What else does deanpeters publish alongside Customer Journey Mapping Workshop?
Customer Journey Mapping Workshop is one of 25 skills that DirSkills catalogs from deanpeters/Product-Manager-Skills, the repository it ships in. Its siblings there include AI-Shaped Readiness Advisor, Acquisition Channel Advisor and Agent Orchestration Advisor. Each one is a separate skill with its own page in this directory, installs the same way Customer Journey Mapping Workshop does, and is maintained by deanpeters in that same repository. The rest of the collection is listed on the deanpeters/Product-Manager-Skills page.
How does Customer Journey Mapping Workshop compare to other Frontend skills?
Customer Journey Mapping Workshop ranks #122 by stars among the 567 Frontend skills in this catalog. The most-starred ones next to it are Angular Developer, Android Clean Architecture and Accessibility. DirSkills ranks by the star count of the repository each skill ships in, so that order reflects how popular those repositories are rather than any review of Customer Journey Mapping Workshop against them. Open each page to compare what they document and how they install.