Customer Research

Customer Research is an AI Engineering skill for Claude Code, published by anthropics in knowledge-work-plugins.

23.3K stars2.8K forkson anthropics/knowledge-work-pluginsAdded 2026/07/19Repository updated 2026/08/06

Install in seconds

Install Customer Research

Copy Customer Research into your Claude Code skills folder. Run the command in your terminal, or review the source on GitHub before installing.

terminal

npx degit https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/customer-research ~/.claude/skills/customer-research

Requires Node.js. Downloads this skill only — not the rest of the repository — into your Claude Code skills folder.

Without Node.js

git clone https://github.com/anthropics/knowledge-work-plugins.git

Clones the whole repository, then copy the skill’s own directory into your skills folder yourself.

In this catalog

Source file: customer-support/skills/customer-research/SKILL.md in anthropics/knowledge-work-plugins
Installs to: ~/.claude/skills/customer-research
Collection: One of 26 skills cataloged from this repository
Category: AI Engineering — 3670 skills

What Customer Research does

Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

Customer Research is cataloged under AI Engineering on DirSkills.

Documentation

README

Excerpt

/customer-research

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Multi-source research on a customer question, product topic, or account-related inquiry. Synthesizes findings from all available sources with clear attribution and confidence scoring.

Usage

/customer-research <question or topic>

This is the opening of the README. Read the full README on GitHub.

Commands Customer Research provides

Slash commands named in this skill’s SKILL.md, listed in the order they first appear.

/customer-research

Frequently asked about Customer Research

What else does anthropics publish alongside Customer Research?
Customer Research is one of 26 skills that DirSkills catalogs from anthropics/knowledge-work-plugins, the repository it ships in. Its siblings there include Accessibility Review, Analyze Data and Bio-Research Start. Each one is a separate skill with its own page in this directory, installs the same way Customer Research does, and is maintained by anthropics in that same repository. The rest of the collection is listed on the anthropics/knowledge-work-plugins page.
How does Customer Research compare to other AI Engineering skills?
Customer Research ranks #261 by stars among the 3670 AI Engineering skills in this catalog. The most-starred ones next to it are Architecture Decision Records, AI-First Engineering and Agentic OS. DirSkills ranks by the star count of the repository each skill ships in, so that order reflects how popular those repositories are rather than any review of Customer Research against them. Open each page to compare what they document and how they install.