Customer Success Manager

by getnao

Customer Success Manager is an Automation skill for Claude Code, published by getnao in sylph.

195 stars57 forkson getnao/sylphAdded 2026/09/05Repository updated 2026/05/21

View source on GitHub Download repo ZIP

ai-agentsautomationclaude-codecodexcompany-braincompany-oscontext-engineeringcursormcpycombinator

Install in seconds

Install Customer Success Manager

Copy Customer Success Manager into your Claude Code skills folder. Run the command in your terminal, or review the source on GitHub before installing.

terminal

npx degit https://github.com/getnao/sylph/tree/main/.claude/skills/customer-success ~/.claude/skills/customer-success

Requires Node.js. Downloads this skill only — not the rest of the repository — into your Claude Code skills folder.

Without Node.js

git clone https://github.com/getnao/sylph.git

Clones the whole repository, then copy the skill’s own directory into your skills folder yourself.

In this catalog

Source file: .claude/skills/customer-success/SKILL.md in getnao/sylph
Installs to: ~/.claude/skills/customer-success
Collection: One of 25 skills cataloged from this repository
Category: Automation — 1956 skills

What Customer Success Manager does

Customer Success Manager drafts weekly follow-ups, monitors account health, and flags churn risk from CRM, Slack, calendar, and notes. Use it for CSM backlog work, onboarding checks, and drafting customer messages.

Customer Success Manager is cataloged under Automation on DirSkills. Customer Success Manager comes from a repository tagged ai-agents, automation, claude-code, codex and company-brain.

Documentation

README

Excerpt

Customer Success Manager

Weekly follow-up drafting, health monitoring, and churn risk flagging from the CSM backlog.

MCP connectors

Connector	Purpose
CRM	Read customer records, update deal status
Slack	Read customer channels, post follow-ups
Calendar	Check meeting history, schedule follow-ups
Notion	Read customer notes and project boards

Context loading

Read customer-success/ROLE.md for responsibilities
Read customer-success/PROMPT.md for the current routine
Read the CSM backlog (Notion or local tracker)
Check recent meeting notes in Granola

Arguments

This is the opening of the README. Read the full README on GitHub.

Frequently asked about Customer Success Manager

What else does getnao publish alongside Customer Success Manager?
Customer Success Manager is one of 25 skills that DirSkills catalogs from getnao/sylph, the repository it ships in. Its siblings there include Blog Article Writer, Brand Designer and Brand Guidelines. Each one is a separate skill with its own page in this directory, installs the same way Customer Success Manager does, and is maintained by getnao in that same repository. The rest of the collection is listed on the getnao/sylph page.
How does Customer Success Manager compare to other Automation skills?
Customer Success Manager ranks #1804 by stars among the 1956 Automation skills in this catalog. The most-starred ones next to it are Autonomous Loops, Autonomous Agent Harness and Automation Audit Ops. DirSkills ranks by the star count of the repository each skill ships in, so that order reflects how popular those repositories are rather than any review of Customer Success Manager against them. Open each page to compare what they document and how they install.