Draft Response

Draft Response is a Writing skill for Claude Code, published by anthropics in knowledge-work-plugins.

23.3K stars2.8K forkson anthropics/knowledge-work-pluginsAdded 2026/07/19Repository updated 2026/08/06

Install in seconds

Install Draft Response

Copy Draft Response into your Claude Code skills folder. Run the command in your terminal, or review the source on GitHub before installing.

terminal

npx degit https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/draft-response ~/.claude/skills/draft-response

Requires Node.js. Downloads this skill only — not the rest of the repository — into your Claude Code skills folder.

Without Node.js

git clone https://github.com/anthropics/knowledge-work-plugins.git

Clones the whole repository, then copy the skill’s own directory into your skills folder yourself.

In this catalog

Source file: customer-support/skills/draft-response/SKILL.md in anthropics/knowledge-work-plugins
Installs to: ~/.claude/skills/draft-response
Collection: One of 26 skills cataloged from this repository
Category: Writing — 1361 skills

What Draft Response does

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering product questions, handling escalations or outages, delivering bad news, declining feature requests, or replying to billing issues.

Draft Response is cataloged under Writing on DirSkills.

Documentation

README

Excerpt

/draft-response

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Draft a professional, customer-facing response tailored to the situation, customer relationship, and communication context.

Usage

/draft-response <context about the customer question, issue, or request>

Examples:

/draft-response Acme Corp is asking when the new dashboard feature will ship
/draft-response Customer escalation — their integration has been down for 2 days
/draft-response Responding to a feature request we won't be building
/draft-response Customer hit a billing error and wants a resolution ASAP

This is the opening of the README. Read the full README on GitHub.

Commands Draft Response provides

Slash commands named in this skill’s SKILL.md, listed in the order they first appear.

/draft-response

Frequently asked about Draft Response

What else does anthropics publish alongside Draft Response?
Draft Response is one of 26 skills that DirSkills catalogs from anthropics/knowledge-work-plugins, the repository it ships in. Its siblings there include Accessibility Review, Analyze Data and Bio-Research Start. Each one is a separate skill with its own page in this directory, installs the same way Draft Response does, and is maintained by anthropics in that same repository. The rest of the collection is listed on the anthropics/knowledge-work-plugins page.
How does Draft Response compare to other Writing skills?
Draft Response ranks #67 by stars among the 1361 Writing skills in this catalog. The most-starred ones next to it are Article Writing, Social Media Content Calendar and Knowledge Comic Creator. DirSkills ranks by the star count of the repository each skill ships in, so that order reflects how popular those repositories are rather than any review of Draft Response against them. Open each page to compare what they document and how they install.