Ticket Triage

Ticket Triage is an Automation skill for Claude Code, published by anthropics in knowledge-work-plugins.

23.3K stars2.8K forkson anthropics/knowledge-work-pluginsAdded 2026/07/19Repository updated 2026/08/06

Install in seconds

Install Ticket Triage

Copy Ticket Triage into your Claude Code skills folder. Run the command in your terminal, or review the source on GitHub before installing.

terminal

npx degit https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/ticket-triage ~/.claude/skills/ticket-triage

Requires Node.js. Downloads this skill only — not the rest of the repository — into your Claude Code skills folder.

Without Node.js

git clone https://github.com/anthropics/knowledge-work-plugins.git

Clones the whole repository, then copy the skill’s own directory into your skills folder yourself.

In this catalog

Source file: customer-support/skills/ticket-triage/SKILL.md in anthropics/knowledge-work-plugins
Installs to: ~/.claude/skills/ticket-triage
Collection: One of 26 skills cataloged from this repository
Category: Automation — 2226 skills

What Ticket Triage does

Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

Ticket Triage is cataloged under Automation on DirSkills.

Documentation

README

Excerpt

/ticket-triage

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response.

Usage

/ticket-triage <ticket text, customer message, or issue description>

Examples:

/ticket-triage Customer says their dashboard has been showing a blank page since this morning
/ticket-triage "I was charged twice for my subscription this month"
/ticket-triage User can't connect their SSO — getting a 403 error on the callback URL
/ticket-triage Feature request: they want to export reports as PDF

This is the opening of the README. Read the full README on GitHub.

Commands Ticket Triage provides

Slash commands named in this skill’s SKILL.md, listed in the order they first appear.

/ticket-triage
/customer-escalation

Frequently asked about Ticket Triage

What else does anthropics publish alongside Ticket Triage?
Ticket Triage is one of 26 skills that DirSkills catalogs from anthropics/knowledge-work-plugins, the repository it ships in. Its siblings there include Accessibility Review, Analyze Data and Bio-Research Start. Each one is a separate skill with its own page in this directory, installs the same way Ticket Triage does, and is maintained by anthropics in that same repository. The rest of the collection is listed on the anthropics/knowledge-work-plugins page.
How does Ticket Triage compare to other Automation skills?
Ticket Triage ranks #135 by stars among the 2226 Automation skills in this catalog. The most-starred ones next to it are Autonomous Loops, Autonomous Agent Harness and Automation Audit Ops. DirSkills ranks by the star count of the repository each skill ships in, so that order reflects how popular those repositories are rather than any review of Ticket Triage against them. Open each page to compare what they document and how they install.