Ticket Triage

by evolution-foundation

Ticket Triage is an Automation skill for Claude Code, published by evolution-foundation in evo-nexus.

523 stars176 forkson evolution-foundation/evo-nexusAdded 2026/08/26Repository updated 2026/05/13

View source on GitHub Download repo ZIP

ai-agentsai-workspaceanthropicautomationbusiness-automationclaudeclaude-codedashboardmulti-agentopen-sourceopenclaw

Install in seconds

Install Ticket Triage

Copy Ticket Triage into your Claude Code skills folder. Run the command in your terminal, or review the source on GitHub before installing.

terminal

npx degit https://github.com/evolution-foundation/evo-nexus/tree/main/.claude/skills/cs-ticket-triage ~/.claude/skills/cs-ticket-triage

Requires Node.js. Downloads this skill only — not the rest of the repository — into your Claude Code skills folder.

Without Node.js

git clone https://github.com/evolution-foundation/evo-nexus.git

Clones the whole repository, then copy the skill’s own directory into your skills folder yourself.

In this catalog

Source file: .claude/skills/cs-ticket-triage/SKILL.md in evolution-foundation/evo-nexus
Installs to: ~/.claude/skills/cs-ticket-triage
Collection: One of 25 skills cataloged from this repository
Category: Automation — 2226 skills

What Ticket Triage does

Ticket Triage categorizes support tickets, assigns P1-P4 priority, and recommends routing based on impact and issue type. Use it when a new customer problem needs duplication checks or an initial response draft.

Ticket Triage is cataloged under Automation on DirSkills. Ticket Triage comes from a repository tagged ai-agents, ai-workspace, anthropic, automation and business-automation.

Documentation

README

Excerpt

/cs-ticket-triage

Se encontrar integrações não configuradas, verifique CONNECTORS.md.

Categorize, priorize e encaminhe um ticket de suporte ou problema de cliente. Produz uma avaliação de triagem estruturada com uma resposta inicial sugerida.

Usage

/cs-ticket-triage <texto do ticket, mensagem do cliente ou descrição do problema>

Exemplos:

/cs-ticket-triage Cliente diz que o dashboard está em branco desde esta manhã
/cs-ticket-triage "Fui cobrado duas vezes na minha assinatura este mês"
/cs-ticket-triage Usuário não consegue conectar SSO — erro 403 na callback URL
/cs-ticket-triage Solicitação de feature: exportar relatórios em PDF

This is the opening of the README. Read the full README on GitHub.

Commands Ticket Triage provides

Slash commands named in this skill’s SKILL.md, listed in the order they first appear.

/cs-ticket-triage
/int-evo-crm
/int-linear-review
/cs-customer-escalation

Frequently asked about Ticket Triage

What else does evolution-foundation publish alongside Ticket Triage?
Ticket Triage is one of 25 skills that DirSkills catalogs from evolution-foundation/evo-nexus, the repository it ships in. Its siblings there include AI Image Creator, Create Agent and Create Command. Each one is a separate skill with its own page in this directory, installs the same way Ticket Triage does, and is maintained by evolution-foundation in that same repository. The rest of the collection is listed on the evolution-foundation/evo-nexus page.
How does Ticket Triage compare to other Automation skills?
Ticket Triage ranks #1362 by stars among the 2226 Automation skills in this catalog. The most-starred ones next to it are Autonomous Loops, Autonomous Agent Harness and Automation Audit Ops. DirSkills ranks by the star count of the repository each skill ships in, so that order reflects how popular those repositories are rather than any review of Ticket Triage against them. Open each page to compare what they document and how they install.