Documentation
README
User Research
Purpose
Learn what users actually do, as opposed to what they say they would do. The distinction is everything: people are unreliable narrators of their own future behavior and reliable narrators of their own past.
When to Use
- Planning interviews or a usability test.
- Writing an interview guide.
- Synthesizing transcripts or session notes into findings.
- Deciding whether a feature idea is worth building.
Capabilities
- Study design and participant selection.
- Interview questions that elicit behavior rather than opinion.
- Usability-test design and moderation.
- Synthesis: from transcripts to themes to recommendations.
- Distinguishing what users said from what they did.
Inputs
This is the opening of the README. Read the full README on GitHub.